Refund Policy

This Refund Policy outlines the terms and conditions for returns and refunds related to products purchased from the Gorilla Mind Mall website. We aim to provide fair and clear solutions for customers while maintaining product quality and service standards.

To be eligible for a refund, your request must be submitted within a reasonable period after receiving your order. Refunds are only considered for unused, unopened, and resalable products. We do not accept returns or refunds for products that have been opened, used, damaged, or modified after delivery.

To start a refund request, please contact our customer service team at support@gorillamindmall.com. Include your order number, product information, and the reason for your refund request. Our team will review your request and provide instructions on how to proceed.

Once your return request is approved and we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a reasonable processing period.

Certain items may be non-refundable, including but not limited to promotional gifts, discounted final-sale items, and products that show clear signs of use or damage not related to manufacturing defects.

Shipping costs for returning products are the responsibility of the customer, unless the return is due to a shipping error or defective product on our part. Original shipping fees paid at the time of purchase are non-refundable unless the return is caused by our error.

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page, and your continued purchase from us constitutes acceptance of the current Refund Policy.

If you have any questions about this Refund Policy, please contact us at: support@gorillamindmall.com